g200m Privacy Policy

1. Introduction

This Privacy Policy describes the manner in which g200m processes information relating to visitors, applicants and registered users of the g200m website. It applies when a person browses the platform, creates an account, contacts support, makes a MYR transaction, claims a promotion or participates in casino and sports betting services.

g200m recognises that account and payment information requires careful handling. The purpose of this policy is to explain the types of information that may be collected, why processing is necessary, when information may be disclosed and how users can make a privacy request. This policy should be read together with the g200m Terms & Conditions.

By using g200m, users acknowledge the data practices described in this policy. Where consent is required for a particular activity, g200m will seek that consent through an appropriate notice or account control. Refusal to provide information required for identity verification or payment processing may prevent g200m from providing the relevant service.

2. Definitions

For this Privacy Policy, the following expressions have the meanings stated below:

3. Categories of Information Collected

Depending on the user's relationship with g200m, the platform may collect and process the following categories:

• Identity information: full name, date of birth, nationality, government identification details and verification images.
• Contact information: email address, mobile number, residential address and communication preferences.
• Account information: username, encrypted login credentials, account status, membership tier, settings and security history.
• Financial information: deposit and withdrawal records, transaction references, selected payment method and limited account ownership details.
• Gaming information: casino activity, sports wagers, stakes, returns, bonus use, session duration, limits and self-exclusion status.
• Technical information: IP address, browser type, operating system, device identifiers, language, time zone and security logs.
• Support information: messages, complaint records, verification correspondence and documents supplied during an enquiry.

g200m may also create analytical records derived from platform use, such as indicators of unusual account access, potential payment fraud or behaviour that may require responsible gaming intervention.

4. How Information Is Collected

Information may be supplied directly when a user registers, verifies an account, updates profile details, communicates with g200m or completes a payment. Technical records are collected automatically when a browser or device interacts with the website.

g200m may receive relevant information from service providers involved in identity verification, fraud screening or payment processing. For example, a Malaysian bank or payment channel may confirm whether a transaction through Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow or FPX was completed. E-wallet services such as Touch 'n Go eWallet, Boost or GrabPay may provide transaction status and reference information.

Where information is received from another source, g200m will use it only for compatible operational, security or compliance purposes, subject to applicable requirements.

5. Purposes of Data Processing

g200m may process personal information for the following purposes:

• Creating, maintaining and securing a g200m account.
• Confirming that a user satisfies the minimum age and eligibility requirements.
• Performing KYC, identity, payment ownership and fraud-prevention checks.
• Processing MYR deposits, withdrawals, refunds and transaction enquiries.
• Recording casino rounds, live football bets, EPL markets and Liga Super Malaysia wagers.
• Administering bonuses, loyalty points and membership benefits.
• Responding to account questions, complaints and technical support requests.
• Detecting account sharing, multiple accounts, automated activity or bonus misuse.
• Applying deposit limits, cooling-off periods and self-exclusion instructions.
• Improving the reliability, accessibility and security of g200m services.

g200m does not represent personal information as a saleable gaming asset. Processing is limited to legitimate platform, security, compliance, support and communication purposes described in this policy.

6. Basis for Processing

Depending on the nature of the activity and applicable requirements, g200m may process information because it is necessary to perform an agreement with the user, satisfy a legal or compliance obligation, pursue a legitimate operational interest, protect vital interests or act with the user's consent.

Legitimate interests may include preventing fraud, securing accounts, resolving disputes, maintaining platform performance and identifying potentially harmful gambling behaviour. Before relying on such an interest, g200m considers whether the purpose can reasonably be achieved without disproportionately affecting the user's privacy.

Where processing is based on consent, the user may withdraw that consent for future processing. Withdrawal does not invalidate processing completed before the request and may not apply where g200m has another valid reason to retain or use the information.

7. Payment and Transaction Information

g200m processes payment information to credit deposits, review withdrawal requests, verify ownership and maintain accurate transaction histories. The platform may store transaction references and masked account details but aims to avoid retaining complete financial credentials when they are not required.

Payment providers process some information under their own privacy and security obligations. Processing times and verification requirements may vary between bank transfer, FPX, DuitNow, e-wallet and USDT TRC20 transactions. A delayed transaction may require g200m to review a receipt, blockchain record or payment reference supplied by the user.

Users must only use payment methods that they are authorised to operate. Information indicating a third-party deposit, disputed transfer or suspicious payment pattern may be retained while g200m investigates the matter.

8. Disclosure to Service Providers

g200m may disclose limited personal information to carefully selected service providers where disclosure is necessary to operate the platform. Relevant recipients may include identity-verification providers, payment processors, security specialists, hosting operators, customer support systems, analytics providers and professional advisers.

Service providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security measures. g200m may also disclose information where reasonably necessary to comply with a binding legal request, investigate suspected unlawful activity, protect a user's safety or establish and defend legal rights.

If the operation or ownership of g200m changes, information may be transferred as part of a legitimate corporate transaction, subject to suitable confidentiality arrangements and continued protection.

9. International Data Processing

Some infrastructure or service providers supporting g200m may operate outside Malaysia. As a result, personal information may be processed in a country with privacy rules that differ from those applicable to Malaysian users.

Where international processing is necessary, g200m seeks to use contractual, organisational or technical safeguards appropriate to the information and the destination. The existence of an international transfer does not permit a recipient to use information for unrelated purposes.

10. Data Retention

g200m retains personal information for no longer than reasonably necessary for the purpose for which it was collected, subject to legal, security, accounting, dispute-resolution and responsible gaming obligations.

Retention periods vary by record. Routine website logs may be held for a shorter period than identity, transaction or self-exclusion information. Following account closure, g200m may retain selected records to respond to disputes, prevent duplicate accounts, preserve a self-exclusion instruction or satisfy applicable record-keeping duties.

When information is no longer required, g200m may securely delete it, anonymise it or restrict access until deletion is technically completed.

11. Information Security

g200m uses technical and organisational safeguards intended to protect information against accidental loss, unauthorised access, misuse, alteration or disclosure. Measures may include transport encryption, access restrictions, authentication controls, system monitoring, data minimisation and internal handling procedures.

No online environment can guarantee absolute security. Users also have an important role in protecting their g200m account. Passwords should be unique, kept private and changed promptly if compromise is suspected. Users should sign out on shared devices and avoid sending identity documents through unapproved channels.

12. Cookies, Devices and Usage Data

g200m may use cookies and similar browser technologies to maintain sessions, remember settings, support security controls and understand website performance. Essential technologies may be required for login, transaction integrity and fraud prevention.

Browser controls can be used to delete or restrict cookies. Blocking essential cookies may prevent parts of g200m from functioning correctly. Device and usage records may also help identify repeated failed logins, unexpected location changes or automated access attempts.

13. User Rights and Requests

Subject to applicable law, verification requirements and legitimate exceptions, a user may ask g200m to take action concerning personal information. Available rights may include:

g200m may request identity verification before acting on a privacy request. This protects account information from unauthorised disclosure. A request may be limited or refused where necessary to protect another person's rights, prevent fraud, comply with an obligation or preserve relevant legal records.

14. Service and Promotional Communications

g200m may send essential service messages concerning account security, verification, transactions, policy changes or responsible gaming controls. These operational messages may continue even where a user has declined promotional communication.

Promotional messages may describe eligible casino, sportsbook, bonus or loyalty offers. Where required, g200m will provide a method for changing marketing preferences. Opting out of promotions does not close the account or prevent necessary service notices.

15. Responsible Gaming Information

g200m may analyse deposits, losses, session duration, limit changes, repeated cancellations and support interactions to identify behaviour that may indicate increased gambling risk. Such processing supports safer-play messages, account reviews, deposit restrictions, cooling-off measures and self-exclusion.

Self-exclusion records may be retained after an account is closed so that g200m can continue enforcing the user's instruction and prevent immediate re-registration. Further information about limits and safer play is available on the Responsible Gambling page.

16. Age Restrictions

g200m is not intended for children or persons under 21 years of age. The platform does not knowingly permit an underage person to create an account or participate in real-money gambling.

If g200m reasonably suspects that a user is underage, access may be suspended while identity and age are verified. Information associated with an underage registration may be retained where necessary to document the incident, prevent further access or meet an applicable obligation.

17. Changes to This Privacy Policy

g200m may revise this Privacy Policy to reflect changes in services, technology, operational practices or applicable requirements. The effective date at the top of the page will be updated when a revised version is published.

Where a change materially affects how existing personal information is processed, g200m may provide an additional account notice. Users are encouraged to review this page periodically and raise questions before continuing to use a service they do not understand.

18. Contact Us

Privacy enquiries, correction requests and concerns about the handling of personal information may be directed to the g200m privacy team. The website email is displayed as plain text below:

[email protected]

A request should describe the relevant account or processing concern without including unnecessary passwords or complete financial credentials. g200m may ask for reasonable verification before disclosing or changing account information.

For general account rules, review the Terms & Conditions. Common account and payment topics are also addressed on the FAQ page.